Residential Elevators StrikeLock Door Lock Recall
Residential Elevators Recalls Elevator StrikeLock Hoistway Door Locking Device Due to Risk of Serious Injury or Death from Fall and Injury Hazards
Updated April 30, 2026
Residential Elevators is recalling its StrikeLock hoistway door locking device, used on residential elevator landing doors. The defective lock can allow the elevator cab to move while a landing door is still open, creating a serious risk of a fall or other life-threatening injury.
Is the Residential Elevators StrikeLock Hoistway Door Locking Device recalled? Yes. This product was recalled by CPSC on April 30, 2026. Details below.
What is recalled
Residential Elevators StrikeLock hoistway door locking device, a silver, door-latch-plate-style device installed into the landing door jamb of a residential elevator to secure the hoistway landing door.
Am I affected
You're affected if your home elevator has a StrikeLock hoistway door locking device installed. The device is silver and sits in the landing door jamb, looking similar to a standard door latch plate. If you're unsure whether your elevator has one, contact Residential Elevators or the dealer who installed your system to confirm.
What to do right now
Stop using your residential elevator immediately. Contact Residential Elevators toll-free at 800-832-2004 (Monday to Friday, 8 a.m. to 5 p.m. ET), email StrikeLock@Residentialelevators.com, or visit www.residentialelevators.com/recall-information/strikelock-locking-device to schedule a free repair. You can also reach your local elevator dealer who installed the system.
Contact: Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at StrikeLock@Residentialelevators.com, or online at www.residentialelevators.com/recall-information/strikelock-locking-device or www.residentialelevators.com and click on "Recall Information" at the bottom of the page for more information.
The hazard
The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
Brands affected
- Source
- CPSC
- Category
- Medical Devices
- Recall ID
- cpsc-26450
- Recalled
- April 30, 2026
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