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Mercedes-Benz EQE/EQS Battery Software Recall

2025 MERCEDES-BENZ EQS SUV 580 4MATIC: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Updated May 28, 2024

The battery management system software in certain 2023-2025 Mercedes-Benz EQE and EQS models (sedan and SUV) may fail unexpectedly, causing the high-voltage battery to shut down. This sudden loss of power while driving increases the risk of a crash.

Is the Mercedes-Benz USA, LLC recalled? Yes. This product was recalled by NHTSA on May 28, 2024. Details below.

What is recalled

2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, and AMG EQS 53 4MATIC; 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles.

Am I affected

You're affected if you own a 2023, 2024, or 2025 Mercedes-Benz EQE or EQS (sedan or SUV) model, including the AMG variants listed above. Check your vehicle's model year and trim level against the list provided.

What to do right now

Schedule a free software update for your battery management system at a Mercedes-Benz dealer. If you received a recall notification letter in July 2024, contact MBUSA customer service at 1-800-367-6372 to arrange the appointment. Recall number: 2024060002.

Contact: Mercedes-Benz USA, LLC

The hazard

A sudden loss of drive power increases the risk of a crash.

Brands affected

Mercedes-Benz USA, LLC
Source
NHTSA
Category
Vehicles
Recall ID
nhtsa-24V372000
Recalled
May 28, 2024
Read the official notice

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