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Mercedes-Benz EQE EQS Battery Software Recall

2025 MERCEDES-BENZ EQS SUV 580 4MATIC: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Updated May 28, 2024

A software issue in the battery management system of certain Mercedes-Benz EQE and EQS vehicles (2024 to 2025 models) can cause the high-voltage battery to shut down unexpectedly, leading to sudden loss of drive power and increased crash risk.

Is the Mercedes-Benz USA, LLC recalled? Yes. This product was recalled by NHTSA on May 28, 2024. Details below.

What is recalled

2024 Mercedes-Benz EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC; 2023 to 2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC; 2024 to 2025 EQS SUV 680 4MATIC and AMG EQE SUV 53 4MATIC.

Am I affected

You're affected if you own a 2024 Mercedes-Benz EQE or EQS (sedan or SUV) or a 2023 to 2025 EQE/EQS SUV, including AMG and 4MATIC variants, or a 2024 to 2025 EQS SUV 680 4MATIC. Check your vehicle's model year and nameplate.

What to do right now

Contact Mercedes-Benz USA at 1-800-367-6372 to schedule a free battery management system software update. Dealers will perform this update at no cost. Your notification letter was mailed July 5, 2024.

Contact: Mercedes-Benz USA, LLC

The hazard

A sudden loss of drive power increases the risk of a crash.

Brands affected

Mercedes-Benz USA, LLC
Source
NHTSA
Category
Vehicles
Recall ID
nhtsa-24V372000
Recalled
May 28, 2024
Read the official notice

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